Social media users engage with businesses to ask questions, report quality service or to complain. We know that ignoring comments or negativity can only make the situation worse – but how do we respond? If your business doesn’t have a plan of attack on how to respond to these questions or comments, this article will give you some guidance.
We learnt the importance of being proactive in relation to customer service, instead of re-active. Here is a customer service infographic which sheds light on potential challenges in 2015.
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